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General Information for Patients
Locations/Telephones:
We have offices at 30 East 76th Street in Manhattan and 99 Maple Avenue in White Plains.
Telephone: 212-794-3550
First Visit: Your first visit will consist of a thorough diagnostic interview and examination, and your initial diagnosis will be discussed at its conclusion. Together we will design an individualized treatment program for you, to include prevention of further attacks, and tools to manage an acute headache. Please bring to your appointment your insurance card, physician referral forms (if required), any recent X-rays and appropriate records, and the completed New Patient Packet paperwork
Download this paperwork here.
Insurance: The New York Headache Center participates in some insurance plans and will assist you in filing your claim. Any charges not covered by insurance will be your responsibility.
We request payment at the time of your appointment for services not covered by insurance.
For your convenience we accept: your personal check, cash, MC, VISA, AMEX
Your insurance company may also require you to pay a co-payment at the time of your appointment. Any pre-authorization required by your insurance company is your responsibility. If you require completion of any additional employment, insurance or legal forms you will be charged $25-100 per form.
Follow-up: Like other chronic conditions such as diabetes or arthritis, headaches require on-going re-evaluation and treatment modification. Our goal is to help you gain control of your headaches and your life. Frequent follow-up visits may be needed initially, but the frequency will decrease as headache treatment progresses. If you are suffering from a severe attack that requires an injectable non-narcotic medication (available in our office), we will try to see you on the same day. We make every effort to keep you out of the emergency room, where care is frequently delayed and suboptimal.
Emergencies/After-Hour Calls: During regular office hours (Monday through Friday, 9 to 5) call the office for an emergency headache issue. For all headache emergencies outside of office hours, call your provider directly on his/her mobile phone or go immediately to the nearest emergency room.
Calling Your Provider: While we want you to feel free to call with problems or questions, we interrupt our time with other patients for emergencies only. All calls will be returned as soon as possible; this usually will be towards the end of the day, but may roll over to the following day. When you call, please leave a number where you can be reached both during the day and later in the evening. E-mail is an alternative, but please keep e-mails brief and do not use them for urgent matters.
Lynda Krasenbaum:
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Alexander Mauskop:
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Anne Remmes:
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Prescription Refills: Prescriptions written at the time of your office visit should cover you until your next appointment. If you run out of medication please call the office prescription line for a pharmacy call-in. Exceptions: 1) If you are seriously overdue for an appointment your prescription may not be called in; 2) Routine prescriptions cannot be filled after hours or on an emergency basis; 3) Narcotics and sleeping medications cannot be called in and are written only at the time of an office visit, so please do not allow these prescriptions to run out without an office visit scheduled. There will be a $25 fee for each of the between visits refills or where additional paperwork is required. We need the following information to call in prescriptions: 1) Medication name (if you do not use generics, please so state). 2) Dose in mg’s. 3) The number of pills you take each day and in a month. 4) Pharmacy telephone number. Missed Appointments: We try to allow as much time as each patient needs to discuss current problems and therefore we do not overbook. We typically have a waiting list for new patients. Therefore, we ask you to confirm your appointment at least 24 hours in advance. If an appointment is missed or not canceled 24 hours in advance your credit card will be charged $200 for a missed initial visit and $100 for a missed follow-up visit. Return to top
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